EmbTrak Provides Seamless Access to Its Software with Parallels RAS
About EmbTrak
- EmbTrak provides a complete order fulfillment system.
- Focused exclusively on the decorated products industry.
- First established in 1992.
- Headquartered in Greenville, South Carolina.
The Challenge
EmbTrak discovered a major need going unaddressed in the lack of commercially available software that offered an industrial-strength, integrated system for embroidery and screen print order fulfillment. To address this, EmbTrak runs an on-premise hosted solution, but they needed a virtualization solution for customers who did not want to deal with in-house IT maintenance.
Initially trying Citrix ADC (formerly NetScaler ADC), they found it was not user friendly, and the constant need for support gave the IT team many headaches. The EmbTrak IT leaders decided to implement Parallels® Remote Application Server (RAS) instead due to its reputation of being simple to set up and maintain.
The Solution
Parallels RAS is an all-in-one virtual desktop infrastructure (VDI) solution that has proven to be far easier to install and maintain. Users can now access EmbTrak software via iOS and Android devices, which was previously unavailable. Customers can access their EmbTrak software from any location on their device of choice.
Beyond accessibility, Parallels RAS has also helped update security features for EmbTrak. By leveraging the User Access Control via communication with Microsoft Windows Active Directory, EmbTrak controls who has access to their software, while securing data at a different location that no user can access. This keeps all customer data safe within their company and prevents data leakage.
“We are able to offer a hosted solution for our software because Parallels RAS allows us to grant users access to the software in a controlled environment where they can be productive, without having to worry about the normal maintenance involved with a localized installation. We have other clients that use Citrix Netscaler and it is much more complicated and resource intensive. Parallels RAS is far more advanced to the point that NetScaler seems archaic by comparison.”
The Results
The IT team at EmbTrak has been pleased with the increased access provided by Parallels RAS. Thanks to how straightforward Parallels RAS is to deploy and use, EmbTrak has been able to increase remote accessibility for its customers while also strengthening data security measures.
EmbTrak publishes only the applications and folders that they want customers to access. The flexible and scalable architecture of Parallels RAS has enabled EmbTrak to quickly adapt to continuous workplace changes and new demands.
Overall, EmbTrak has cut down its customers’ costs for local support and implementation while improving remote accessibility. Their customers can access critical software from anywhere, on any device.
About Parallels
Parallels is a global leader in cross-platform solutions, enabling businesses and individuals to access and use the applications and files they need on any device or operating system. Parallels helps customers leverage the best technology available, whether it’s Windows, Linux, macOS, iOS, Android or the cloud.
The company’s solution portfolio includes the award-winning Parallels Remote Application Server (RAS), an all-in-one application delivery and virtual desktop infrastructure (VDI) solution that enables users to work remotely from anywhere, on any device, at any time.
