Leverage the Default Group Policy to Distribute Generic Policy Settings to New Devices
When a new device has successfully connected to an 2X MDM account, it is automatically added to the default group policy and settings pushed out to the device.
Leverage this functionality to push out applications, enforce generic application control, configure Wifi networks and distribute policy...
Hover Over Device Warnings to Get Informed About an Issue Before it Becomes a Problem
Device warnings alert administrators to issues which have an impact on the communication between 2X MDM managed devices and the 2X MDM service.
Addressing these warnings will ensure Mobile Device Manager behaves as expected. These warnings include:
Device Administration Disabled – user has...
Automatatically Authenticate and Approve New Devices by Setting a Device Registration Password
Set a device registration password from System > Account Settings > Device Registration. New Android and Windows devices that are connecting to this Parallels MDM account for the first time will be requested to enter this password.
Devices that authenticate correctly with this password...
Recover a Deleted Device to Restore its Previous Settings
Deleted devices are added to the System > Deleted node pending permanent deletion or recovery. The next time that device pings the server, it will re-appear in the devices node.
At this point, selecting to restore this device from the ‘Deleted’ node will present you with the option to also...
Force an iOS Application Refresh to Prompt Applications Which are Pending Install or Violating an App Control Policy
From the Parallels MDM Portal > ‘Applications’ tab, click ‘Refresh’ to instantly prompt iOS device users with applications that are pending install and violating application control policies. This will also update the application list content and status to match that of their current...
Trace Android and iOS Device Locations
2X MDM provides administrators with the ability to trace connected mobile devices and further fine tune tracking parameters per group or even individual devices depending on the scenario.
We shall now walk through a ‘how to’ guide aimed at fine tuning 2X MDM for use within a high...
What happens when the 2X MDM client is not able to connect to the server?
There are two scenarios which should be considered:
1. Session time out applies
Wifi/3G/LTE is enabled on the device but cannot connect to the 2X MDM server.
In this case, the 2X MDM client shall attempt to connect to the 2X MDM server over port 587. If port 587 is being blocked by a firewall or...
What is PUSH used for?
PUSH is the technology used by the 2X MDM server to communicate instantly with the 2X MDM client.
This allows the 2X MDM administrator to instantaneously send actions to 2X MDM client devices, rather than wait for the next update interval for these changes to take effect.
If the device is not...
