Parallels International GmbH
Accessibility Conformance Report
Revised Section 508 Edition

(Based on VPAT® Version 2.4)


Name of Product: Parallels® Remote Application Server: Console

Version: 18.0.22346

Report Date: January 21, 2021

Product Description: Parallels Remote Application Server (RAS) Console is the administration console that allows administrators to configure and manage a Parallels RAS deployment.

Contact Information: https://www.parallels.com/about/contact/

Notes: Parallels RAS is an all-in-one remote working solution that enables access to virtual applications and desktops on any device, anytime, anywhere. Parallels RAS Administrator’s Guide and other technical documentation and resources are available at https://www.parallels.com/products/ras/resources/

Evaluation Methods Used: Testing was performed based on general product knowledge and carried out manually on Windows Server 2019 using Parallels RAS core components including Parallels RAS Console, Publishing Agent, Secure Client Gateway, and RD Session Hosts. Assistive technologies such as Windows accessibility features (Narrator, Speech Recognition, etc…) along with keyboard-only control were used as part of testing.

Applicable Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guidelines:

Standard/Guideline Included In Report
Web Content Accessibility Guidelines 2.0 Level A (Yes)
Level AA (Yes)
Level AAA (No)
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 Yes

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.

  • Partially Supports: Some functionality of the product does not meet the criterion.

  • Does Not Support: The majority of product functionality does not meet the criterion.

  • Not Applicable: The criterion is not relevant to the product.

  • Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.

WCAG 2.0 Report

Tables 1 and 2 also document conformance with Revised Section 508:

  • Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing

  • Chapter 6 – 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Partially supports Majority of graphical buttons (e.g., in the main toolbar) have alternative text. However, in some cases the graphical buttons (e.g., the buttons on the top pane of tables such as Search, Refresh and+/- buttons) do not have alternative text but may still be accessed from the Tasks menu.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable There are no audio-only or video-only recordings in the application.
1.2.2 Captions (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable There are no audio-only or video-only recordings in the application.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable There are no audio-only or video-only recordings in the application.
1.3.1 Info and Relationships (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports All user interface controls have programmatically determined names or are available in text.
1.3.2 Meaningful Sequence (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Correct reading sequences can be programmatically determined.
1.3.3 Sensory Characteristics (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Instructions and content do not rely solely on sensory characteristics of components.
1.4.1 Use of Color (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Color is not used as the sole means of conveying information. Appropriate text labels and formatting are also provided.
1.4.2 Audio Control (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable No videos or audio recordings launch automatically when a window opens.
2.1.1 Keyboard (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Partially supports Some functions of the application are keyboard operable. Some controls (e.g., sorting) and some functionality (e.g., show logged in Console users’ sessions and administrator chat) are not keyboard reachable.
2.1.2 No Keyboard Trap (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports No keyboard traps were noted.
2.2.1 Timing Adjustable (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports The application does not require a timed response.
2.2.2 Pause, Stop, Hide (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable The application does not contain automatic scrolling. Content is updated periodically by software which is considered non-interference.
2.3.1 Three Flashes or Below Threshold (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Flashing or blinking does not occur in the prohibited range.
2.4.1 Bypass Blocks (Level A)

Also applies to:

Revised Section 508

  • 501 (Software) – Does not apply to non-web software

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Not applicable No web components were included in testing.
2.4.2 Page Titled (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Windows throughout the application contain descriptive titles.
2.4.3 Focus Order (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable No web components were included in testing.
2.4.4 Link Purpose (In Context) (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports The purpose of each link can be determined from the link text together with context.
3.1.1 Language of Page (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports The default human language can be determined.
3.2.1 On Focus (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Gaining focus on components does not initiate a change of context.
3.2.2 On Input (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Partially supports In some windows, changing the setting of user interface components does not automatically cause a change of context. In some windows, changing the setting of a control (e.g. radio button) automatically causes a change of context.
3.3.1 Error Identification (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Users are informed that an error has occurred and can determine what is wrong (e.g., specific error message).
3.3.2 Labels or Instructions (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Labels are provided for input fields.
4.1.1 Parsing (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable The software compiles and runs.
4.1.2 Name, Role, Value (Level A)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports For all user interface components (e.g., form elements and links), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies.

Table 2: Success Criteria, Level AA

Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable No time-based media present.
1.2.5 Audio Description (Prerecorded) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable No live presentations hosted.
1.4.3 Contrast (Minimum) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports All areas of the application rely on underlying Windows operating system and meet the required contrast ratio.
1.4.4 Resize text (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Text can be resized without loss of content or functionality.
1.4.5 Images of Text (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports No images of text are used.
2.4.5 Multiple Ways (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software) – Does not apply to non-web software

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Not applicable No web components were included in testing.
2.4.6 Headings and Labels (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Application provides descriptive headings and labels which explain topic or purpose.
2.4.7 Focus Visible (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible.
3.1.2 Language of Parts (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports The default human language can be programmatically determined.
3.2.3 Consistent Navigation (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software) – Does not apply to non-web software

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Not applicable No web components were included in testing.
3.2.4 Consistent Identification (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software) – Does not apply to non-web software

  • 602.3 (Support Docs) – Does not apply to non-web docs

 Not applicable No web components were included in testing.
3.3.3 Error Suggestion (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Supports If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user.
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)

Also applies to:

Revised Section 508

  • 501 (Software)

  • 602.3 (Support Docs)

 Not applicable Application does not cause legal commitments or financial transactions to occur for the user.

Table 3: Success Criteria, Level AAA

Notes: Parallels Remote Application Server Console was not tested to WCAG 2.0 AAA level as web components were omitted from this assessment.

Revised Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria Conformance Level Remarks and Explanations
302.1 Without Vision Partially supports The application is partially keyboard operable.
The application provides name, role, state and value information to assistive technology for components, but some interface elements may not be accessible via keyboard.
302.2 With Limited Vision Partially supports The application is partially keyboard operable.
The application provides name, role, state and value information to assistive technology for components, but some interface elements may not be accessible via keyboard.
Users with low visual acuity when combined with screen magnification assistive technology can use the application.
302.3 Without Perception of Color Supports Color is not used as the sole means of conveying information.
302.4 Without Hearing Supports The application does not require user hearing.
302.5 With Limited Hearing Supports The application does not require user hearing.
302.6 Without Speech Supports The application does not require user speech.
302.7 With Limited Manipulation Partially supports The application is partially keyboard operable. Some interface elements may not be accessible via keyboard.
302.8 With Limited Reach and Strength Partially supports The application is partially keyboard operable. Some interface elements may not be accessible via keyboard.
302.9 With Limited Language, Cognitive, and Learning Abilities Supports The application is designed with simplicity in mind (e.g., wizard driven approach).

Chapter 4: Hardware

Notes: Parallels Remote Application Server is not hardware and therefore this section is not applicable to the product.

Chapter 5: Software

Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.0 section See information in WCAG 2.0 section
502 Interoperability with Assistive Technology
502.2.1 User Control of Accessibility Features Not Applicable The application is not an operating system (platform software).
502.2.2 No Disruption of Accessibility Features Supports Software does not disrupt platform features that are defined in the platform documentation as accessibility features.
502.3 Accessibility Services
502.3.1 Object Information Partially supports The application provides name, role, state, and value information to assistive technology for most of the objects.
Some controls (e.g. the link control) do not expose state information to screen readers.
502.3.2 Modification of Object Information Supports The application can be operated by assistive technology.
502.3.3 Row, Column, and Headers Supports Objects in data tables can be programmatically determinable.
502.3.4 Values Supports Assistive technology can operate the user interface to determine values.
502.3.5 Modification of Values Supports Assistive technology can operate the user interface to determine values.
502.3.6 Label Relationships Supports Any relationship that a component has as a label for another component, or of being labeled by another component, can be determined programmatically.
502.3.7 Hierarchical Relationships Supports Parent-child relationships can be determined programmatically.
502.3.8 Text Supports Assistive technology can operate the user interface to read text.
502.3.9 Modification of Text Supports Assistive technology can operate the user interface to read text.
502.3.10 List of Actions Supports The list of all actions that can be executed on an object are programmatically determined.
502.3.11 Actions on Objects Supports Assistive technology can programmatically execute available actions on objects.
502.3.12 Focus Cursor Supports Edit fields are compatible with assistive technology.
502.3.13 Modification of Focus Cursor Supports Edit fields are compatible with assistive technology.
502.3.14 Event Notification Partially supports Notification of events relevant to user interactions, including but not limited to changes in the component’s state(s), value, name, description, or boundary, are available to assistive technology.
502.4 Platform Accessibility Features Not applicable The application is not an operating system.
503 Applications
503.2 User Preferences Supports All areas of the application rely on underlying Windows operating system.
503.3 Alternative User Interfaces Not applicable The application does not provide an alternative user interface that functions as assistive technology.
503.4 User Controls for Captions and Audio Description
503.4.1 Caption Controls Not applicable Multimedia is not used.
503.4.2 Audio Description Controls Not applicable Multimedia is not used.
504 Authoring Tools
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”) See WCAG 2.0 section See information in WCAG 2.0 section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion Not applicable The application is not an Authoring Tool.
504.2.2 PDF Export Not applicable The application is not an Authoring Tool.
504.3 Prompts Not applicable The application is not an Authoring Tool.
504.4 Templates Not applicable The application is not an Authoring Tool.

Chapter 6: Support Documentation and Services

Criteria Conformance Level Remarks and Explanations
601.1 Scope
602 Support Documentation
602.2 Accessibility and Compatibility Features Supports The documentation is in electronic format and can be converted to other formats.
602.3 Electronic Support Documentation See WCAG 2.0 section See information in WCAG 2.0 section
602.4 Alternate Formats for Non-Electronic Support Documentation Not applicable The documentation is in electronic format and can be converted to other formats.
603 Support Services
603.2 Information on Accessibility and Compatibility Features Does not support The application does not provide documentation on accessibility and compatibility features.
603.3 Accommodation of Communication Needs Supports Support services accommodate end users with disabilities.

Legal Disclaimer

This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility characteristics of Parallels Remote Application Server Console as of January 21, 2021, and is only valid for the version and date it was tested. This document is for informational purposes only and does not replace independent legal advice. Parallels is a trademark of Parallels International GmbH.

For previous Accessibility Conformance Report please see here.