“Parallels RAS eliminated our remote connectivity and printing headaches, making our hybrid IT environment much smoother. We’ve seen a significant boost in efficiency, allowing us to work without disruptions and focus on what matters most.”
IT Department
The challengeNavigating remote connectivity issues in a hybrid IT environment
DIAN a leading manufacturer specializing in work footwear, faced significant challenges with its hybrid IT environment.
With 150 employees working across two buildings, they used a mix of Windows and macOS systems connected via VPN over a local network.
This setup led to persistent remote desktop connectivity issues, particularly for macOS users. They struggled with unreliable application performance and network printing problems.
“Our primary goal was to ensure seamless remote work across both operating systems and reliable printer connectivity, which was crucial for our productivity and operational efficiency,” said Javier.
The testEvaluating remote access and printing solutions
DIAN's IT partner, Infortic SL, recommended Parallels RAS. They initiated a proof of concept, set it up within a month, and tested it with a small group of 15 users.
The deployment included both Windows and macOS systems, with a focus on network printing and application access.
“We wanted to see if this solution could truly address our remote connectivity and printing issues,” explained Javier.
The 15-day testing period was critical in determining how effectively Parallels RAS could resolve their challenges.
The solutionTransformed remote work and printing capabilities
By directly connecting DIAN's application server to their database, Parallels RAS ensures users have reliable and consistent access to data across both Windows and MacOS systems.
This access is crucial for DIAN's hybrid IT environment, which spans both on-premises and cloud components.
Parallels RAS excels in managing data flow and user interactions through its unified remote access platform. It optimizes network communication, reducing latency and ensuring fast, secure data transfers.
As a result, users benefit from real-time data access, significantly enhancing operational efficiency and system performance.
The ability to seamlessly integrate into DIAN’s operations to tackle printer connectivity and performance issues enabled efficient document printing for all employees, no matter where they are working.
"One of the most valuable features has been printer redirection," said Javier. "This feature ensures that print jobs from remote sessions are correctly redirected to local printers, regardless of the operating system. Reliable printing is essential for our day-to-day operations.”
The resultReduced task times by 80% and enhanced workflow efficiency
Since adopting Parallels RAS, DIAN has seen significant improvements:
- Reliable printer redirection: This feature has been crucial for ensuring that print jobs are accurately redirected from remote sessions to local printers, significantly enhancing workflow efficiency.
- Time savings: Thanks to improved remote access and application performance, tasks that previously took 1-2 minutes are completed instantly, representing time savings of 80%.
- Efficiency gains: Some processes have been reprogrammed to run directly on the server, reducing client-side issues and streamlining operations.
With Parallels RAS, DIAN has successfully addressed its remote connectivity and printing challenges, leading to a more efficient and hassle-free work environment. The positive impact of Parallels RAS highlights its effectiveness in managing hybrid IT infrastructures and ensuring operational continuity.
“The implementation of Parallels RAS has not only resolved our connectivity and printing issues but also transformed our work environment into a more efficient and streamlined operation. Its ability to manage hybrid IT setups and maintain operational continuity has truly exceeded our expectations.”
IT Department
