Vetserve AS improves productivity and strengthens security by upgrading from Microsoft RDS to Parallels RAS

The mission of Vetserve is to offer veterinary practices a one-stop shop for application support, remote secure data storage, IT assistance and maintenance. This includes optimizing the operations, providing a journal program, customer follow-ups, invoicing, store operations, sales, marketing, a finance system, internal control, analysis, and reporting.

The ChallengeA new solution that would deploy remote desktop applications without the need for costly external expertise and upgrades.

Vetserve previously implemented remote desktop applications through Microsoft Remote Desktop Services (RDS), but it was not enough. Many of the features did not come configured automatically, requiring time and expertise to successfully deploy and operate remote networks. In addition to their initial frustrations, Microsoft RDS lacked automatic load balancing which they relied on to help distribute workloads and guarantee seamless access.

The complex challenges that came with managing the Microsoft RDS remote infrastructure created costly problems for Vetserve. Simple tasks became struggles. Vetserve needed their clients to be able to access applications and data regardless of location and without interruptions.

To provide their customers with reliable and constant access to applications, they heavily invested in datacenter infrastructure. Unfortunately, the total cost of ownership to keep the business up and running was eating their margins, which prompted them to look for another solution.

The TestCan Parallels RAS deliver software successfully without needing to pay for costly customizations?

Vetserve looked for a solution that would allow them to deliver their software to any device and operating system—without having to rewrite the code and pay for other costly customizations.

They needed something that would fix the complex issues they experienced while using Microsoft RDS, while also saving them time and money.

Vetserve explored all the industry-leading virtual application and remote desktop alternatives before selecting Parallels RAS.

The SolutionParallels RAS chosen for simplicity and cost-savings.

Selecting Parallels RAS lowered their costs and simplified their application management.

Parallels RAS works right out of the box, without users or administrators having to do any extra configuration. In addition, the universal printing and scanning solutions of Parallels RAS save Vetserve’s clinicians time and allow them to connect simply to their local machines.

With the simplicity of Parallels RAS, Vetserve eliminated the need for expensive consultations on upgrades and maintenance. They are more secure from cyberattacks with strong security measures and centralized data.

Parallels RAS enables multi-cloud, multi-server deployments, which allowed Vetserve to reduce the risk of service disruptions. The out-of-the-box technical features, fast user deployment, and cost-effective licensing made Parallels RAS a simple and practical solution for Vetserve.

Parallels RAS offers Independent Software Vendors (ISVs) a solution to become a cloud-ready service provider without interrupting the software development cycle. Traditional software architectures are instantly transformed into full-featured, native-like applications, providing customers with a brilliant mobile experience on any device.

The ResultsReduced TCO, increased load-balancing efficiency, and a reduced need for external support.

Stunning out-of-the-box performance cut needs for costly add-ons immediately after upgrading to Parallels RAS. Vetserve enjoyed the seamless transition to a bring-your-own-device (BYOD) policy.

Their IT team appreciated the quick and simple setup, and the performance and security improved immediately. They saved money by reducing the need for expensive add-ons, such as network load balancing.

Vetserve had feared that deploying Parallels RAS would delay their ability to deliver applications to customers by days, but they were moved over in a few hours—less time than they had spent resolving issues with their previous solutions.

Since upgrading to Parallels RAS, Vetserve has reduced TCO with straightforward licensing, increased load-balancing efficiency, and a reduced need for support and external consulting.

The comprehensive load balancing of Parallels RAS allowed Vetserve’s customers to interact with their software in a fluid and efficient manner, increasing productivity and worker satisfaction. This by itself would have been a significant improvement, but combined with reductions in TCO, Vetserve is very pleased with their decision to transition to Parallels RAS from Microsoft RDS.

Simplified processes and superior load management have saved countless hours.

Overall, the Parallels virtual application solution has reduced IT challenges and allowed Vetserve to focus its efforts to support veterinarians worldwide.

See more Customer Stories